CorreosChile has advised of the following measures, effective as of 17 March 2020, that apply to all postal items:

1.  Owing to a lack of international air transport capacity, CorreosChile is unable to dispatch international outbound mail. This applies to all countries except Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay and Uruguay;
2.  International inbound mail addressed to Easter Island will no longer be accepted;
3.  There will be delays in the processing and delivery of international inbound mail;
4.  Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

These measures are a result of the reduced workforce across the logistics chain and of domestic and international flight connections in the light of the spread of COVID-19.

An Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

Australia Post has advised that it has suspended signature on delivery for inbound items. Delivery will be conducted via limited face-to-face methods and will be effective immediately. These special measures have been implemented in order to reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep staff and customers safe by avoiding human contact.

Correos de El Salvador has advised that in view of measures adopted by the government of El Salvador through Executive Order 13 (2020) to reduce the spread of the novel coronavirus (COVID-19), the entire territory of El Salvador is under quarantine until 1 April 2020, or until a later date that will be communicated in due course. Correos de El Salvador will conduct its activities in line with these strict government measures.

In order to minimize human contact and protect its workers, Correos de El Salvador considers it necessary to significantly reduce its workforce across the logistics chain (from labelling to delivery). As a result, correspondence of all kinds will not benefit from the usual rapidity of service, and Correos de El Salvador requests that it be exempt from the UPU’s delivery time and quality measurement requirements. Naturally, access to post offices is also subject to restrictions and special conditions as part of the preventive measures and for the protection of both staff and customers of Correos de El Salvador.

Pošta Slovenije has advised that given the situation in Slovenia and the government’s official declaration of COVID-19 as an epidemic, all residents have been asked to stay at home and reduce their social contacts and physical movement within the country to a minimum. These measures will have repercussions on Pošta Slovenije’s ability to keep sorting and delivery operations functioning, and operations and performance will be impacted. Quality of service for all types of inbound and outbound postal items is therefore affected, and this is expected to remain the case until the end of the epidemic. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.

Correos y Telégrafos has updated that the Spanish government has declared a “state of alert”, from 14 March 2020 and effective for 15 days, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). This state of alert applies to the entire Spanish territory and comprises a number of extraordinary measures, effective at least until 28 March or until a later date that may be communicated in due course.

Therefore, Correos y Telégrafos can pursue its activities only in compliance with strict ad hoc measures in line with government directives. In order to ensure that human contact is minimized, so as to preserve personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound postal items. This is expected to last at least until 28 March. For this reason, as indicated to the National Regulatory Authority, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

Correos y Telégrafos has implemented a number of special provisions in order to protect employees, citizens and customers. A special sanitation plan, covering the entire post office network, postal premises and fleet of vehicles, is in place and will continue until the end of this pandemic. Personal safety equipment is also being provided throughout the retail and logistic networks so as to protect staff in their daily work, and special directives are in place to manage customers’ presence in post offices under safe conditions.

Airports remain open, although many airlines have cancelled their flights to Madrid. As a result, the distribution of international mail will be subject to major delays until the situation returns to normal.

New Zealand Post has advised of changes to its delivery processes. As part of measures taken to minimize the spread of COVID-19, from 16 March 2020 onwards, postal deliveries will be made as follows:

Products requiring signature on delivery
For all postal items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

Products not requiring signature on delivery
For all postal items not requiring signature, New Zealand Post delivery staff will knock on the door as usual and step back two metres (or as far back as is safe). They will wait for someone to come to the door. If no one comes to the door, the postal delivery staff will follow the standard process, which is to leave the item in a safe place, or leave a card and return the item to the depot if there is no safe place.

Sri Lanka Post has advised that the government's decision to declare holidays for the public and private sector from 16 to 19 March 2020, to help prevent the COVID-19 outbreak from spreading, will disrupt all inbound and outbound mail operations. All mail processing and delivery is suspended until 20 March 2020. The government may decide to further extend the holidays once it has reviewed the situation.

Effective 12 Mar 2020, SingPost will accept all international air shipments to China. Shipment destined for Hubei Province (postcodes 430000–449999) continues to be suspended.

However, air capacity to China remains extremely limited, so please expect some delay in deliveries. We recommend using SpeedPost Priority or SpeedPost Express for urgent deliveries.

Due to the outbreak of COVID-19, many airlines announced that they will reduce flights globally. Please expect a delay in processing and delivery of international shipments during this period. SingPost will do its utmost to uplift as and when a flight capacity is available.

Due to outbreak of COVID-19, many airlines had announced that they will reduce or stop flights to and from Republic of Korea. Please expect delay in processing and delivery for all shipments to and from Republic of Korea.