Pos Indonesia has advised of some important measures taken by the Indonesian Government to minimize the spread of COVID-19, including instructing people to stay at home and to practice social distancing. Home working has been implemented for the public and private sectors. A number of commercial flights to and from Indonesia’s international airports have also been suspended until further notice. Consequently, Pos Indonesia operations, for all outbound and inbound mail are disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended.

As advised by overseas postal administrations, all International SpeedPost (excluding SpeedPost Express) and Mail Services to the following destinations are suspended till further notice.

• Cayman Island
• Cyprus
• Djibouti
• Ecuador
• French Polynesia
• Kuwait
• Latvia
• Libya
• Maldives
• Moldova
• Mongolia
• Montenegro
• Myanmar
• New Caledonia
• Peru
• Philippines
• Sri Lanka
• Tunisia
• Mauritania

VNPost has advised that the government is taking measures to minimize the spread of COVID-19 in the following locations from 7 March 2020:

Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), and Thanh Hoa (440000–459999).

Therefore, the delivery of all postal items to the above locations may be delayed.

Correos de México has advised that owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments, as a result of the COVID-19 pandemic and its effects on services worldwide.

Bpost has advised that international and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

• Post offices will remain open in general, but will be closed on Saturdays;
• For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (but in the customer’s presence);
• Bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments.

La Poste has updated that the French Government has reinforced the measures in place to limit the spread of the novel coronavirus (COVID-19). Postal services are affected by these measures and La Poste will no longer be able to fulfil its contractual obligations, in particular with regard to quality standards for the sending of all postal items. La Poste's network and national and international operational centres remain open and continue to operate. However, given the reduced workforce owing to the closure of schools and measures taken to ensure the safety of personnel, La Poste can no longer guarantee delivery lead times, the collection of signatures on delivery, delivery to the addressee in person, tracking of items (scanning and shipment lead times), the processing of items for reimbursement, and insured items. This concerns in particular registered letters, tracked small packets with signature, parcels and EMS items. Numerous post offices are closed, and the opening hours of those remaining open have been reduced. All support services are also affected, and delays in processing inquiries and bills should be expected.

Correios has advised that the Brazilian Government has introduced a series of measures to minimize the spread of the novel coronavirus (COVID-19). These measures include self-isolation, social distancing, advising people to work from home, and restrictions on travel. Consequently, Correios hereby advises that there may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, all postal items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient.

Pošta Slovenije has advised that in order to further reduce the risk of the spread of the novel coronavirus (COVID-19) and to keep its staff and customers safe, it is suspending signature on delivery for inbound items insofar as possible. It will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (e.g. P.O. boxes, mailboxes, parcel lockers) and delivery without signature (to this end, a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system). These measures were introduced on 16 March 2020, and will remain in place until further notice.

Suriname Postal Corporation (SURPOST) has advised that since 14 March 2020, measures have been taken by the government of Suriname to reduce the risk of the spread of the novel coronavirus (COVID-19). Therefore, SURPOST can pursue its activities only in compliance with strict ad hoc measures in line with government directives. To ensure that human contact is minimized, in the interest of personal safety, it is deemed necessary to significantly reduce the workforce deployed in the logistics chain, with regard to both sorting and delivery. This will have a major impact on operations and, consequently, quality of service for all types of inbound and outbound mail. Service delivery standards cannot be guaranteed.

The Public Enterprise Post of Serbia has advised that as of 15 March 2020, the government of Serbia declared a state of emergency in relation to the novel coronavirus (COVID-19) pandemic. In accordance with the measures adopted, Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products, and the changes made will affect domestic and international quality of service. Service delivery standards cannot be guaranteed

Royal Mail Group (Royal Mail and Parcelforce Worldwide) has advised that as part of UK measures to minimize the spread of COVID-19, they have had to change their delivery process for all postal items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.

In addition, Royal Mail Group also can no longer guarantee service delivery standards, in view of the UK Government introducing a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.

Poșta Română has advised that a state of emergency, lasting 30 days, was declared by the government on 16 March 2020, in order to reduce the risk of the spread of COVID-19. This state of emergency, which applies to the entire country, entails a number of extraordinary measures, effective at least until 16 April 2020, or to a later date that may be communicated in due course. Consequently, Poșta Română‎ can only continue its activities in compliance with the strict ad hoc measures taken by the government.

New travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail. This will have a major impact on operations and, consequently, on quality of service.

Poșta Română is no longer able to meet all of its contractual obligations, in particular delivery standards, for international mail. Therefore, all contractually agreed sanctions, especially those concerning penalty payments, e.g. pay for performance, are suspended until flights return to their normal operating schedule. When this occurs, Poșta Română‎ will resume its normal services. It is working continuously to improve the situation.

As a major employer and a key element in the country’s economy, Poșta Română‎ is fully committed to playing its part in helping Romania to overcome this major challenge. A dedicated committee, involving all senior management, has already been working for a number of weeks, in close contact with the relevant institutional bodies, to define and continuously adapt its operations and services in compliance with the government measures intended to prevent the spread of the COVID-19.