June 2020 - Service Announcements

19 Jun 2020
 
Lithuania – Update on measures to limit the spread of COVID-19
 

Lithuania Post has advised that the Lithuanian Government has lifted the quarantine regime as from 17 June 2020.

However, measures to prevent the spread of COVID-19 may still result in staff shortages or temporary suspension of the work of some post offices.

Lithuania Post will continue to provide services according to safety guidelines, but all letter-post, parcel-post and EMS items requiring signature on delivery will be delivered to the addressees directly, and addressee signatures will be collected (except in cases where the addressee is isolating).

Operational conditions remain difficult and this may also cause delays. Accordingly, the usual service delivery standards still cannot be guaranteed, and the force majeure situation remains in force.

19 Jun 2020
 
Estonia – Lifting of the state of emergency
 

Estonian Post has advised that the Estonian Government ended the state of emergency on 17 May 2020 and all postal services will therefore resume as normal.

Estonian Post would like to indicate that, with effect from 12 June, all inbound items will be delivered as follows:

  • Delivery standards will be met;
  • Registered letters will be delivered to the addressee with collection of the addressee’s signature;
  • All courier shipments requiring a signature will be delivered to the addressee and a photo taken of the address card signed by the addressee.

19 Jun 2020
 
China
 

Due to the new Covid cluster in Beijing, the delivery service in Beijing might be impacted due to strict security control that couriers are not allowed to enter. Please ensure shipper to provide the correct consignee’s cell phone number on the airway bill for the successful delivery. Otherwise, it would lead to the delivery and clearance delay.

16 Jun 2020
 
United Kingdom – Update on measures to limit the spread of COVID-19
 

Royal Mail Group (Royal Mail and Parcelforce Worldwide) has advised that as part of UK measures to minimize the spread of COVID-19, they have had to change their delivery process for all postal items requiring signature on delivery. As from 13 March 2020, items requiring a signature on delivery will not always be signed for by the recipient. Instead, in these exceptional and difficult circumstances, where the recipient has not been able to sign for the item but has duly received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt.

In addition, Royal Mail Group also can no longer guarantee service delivery standards, in view of the UK Government introducing a series of measures, including self-isolation, social distancing, advising people to work from home and restricting travel with a view to minimizing the spread of COVID-19.

Saturday deliveries will be maintained for the majority of tracked parcel services.

Saturday deliveries of untracked letters and small packets have resumed as of 13 June 2020.

16 Jun 2020
 
Jordan – Update on measures to limit the spread of COVID-19
 

Jordan Post Company has advised that the Jordanian Government has eased the lockdown with effect from 6 June 2020, and public sector workers have been back at work since 26 May. Jordan Post is continuing to take steps to ensure the safety of staff and customers.

With regard to inbound mail, all incoming items are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items.‎

The COVID-19 pandemic will continue to have a major impact on operations, and consequently on quality of service for all types of inbound and outbound mail.


16 Jun 2020
 
Sudan – Measures to combat COVID-19
 

Sudan Post has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.

11 Jun 2020
 
Costa Rica – Update on measures to combat COVID-19
 

Correos de Costa Rica S.A. has advised the following measure taken to address the COVID-19 pandemic:

When delivering items with a signature requirement, the postman checks the identity document of the person taking receipt and records their name and ID number in the delivery list or on the electronic device.

10 Jun 2020
 
Spain – Extension of state of alert
 

Correos y Telégrafos has advised that the Spanish Government has extended the state of alert until 21 June 2020. This is to be the final such extension.

This will continue to have a major impact on operations. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail and apply standard rules for items requiring signature on delivery.

10 Jun 2020
 
Latvia – Update on measures to minimize the spread of COVID-19
 

Latvijas Pasts has advised that the Latvian Government has lifted the state of emergency with effect from 10 June 2020. Some of the restrictions in place to prevent the spread of COVID-19 have thus been relaxed, and the situation is gradually returning to normal.

However, the processing of postal items may still be subject to significant delays. Accordingly, the restrictions regarding service standards continue to apply, and the force majeure situation remains in force.

08 Jun 2020
 
Mauritius – End of national lockdown
 

Mauritius Post has advised that the sanitary curfew imposed by the Government of Mauritius due to COVID-19 was lifted at midnight on Saturday, 30 May 2020. Most economic activities have now resumed, but with some restrictions.

All postal activities are operational, but the government’s health directives are being strictly observed.

Delivery of all postal items will be strictly in line with the national health guidelines laid down by the government. Registered letter-post, parcel-post and EMS items will be delivered against signature, with social distancing measures applied.

However, as quality of service, including delivery times still cannot be fully guaranteed. Therefore, the force majeure situation is being extended until further notice.


05 Jun 2020
 
France – Update on measures to limit the spread of COVID-19
 

La Poste has advised that on 1 June 2020, the French Government issued decree No. 2020-663 of 31 May 2020, setting out the general measures necessary to combat the COVID-19 pandemic as part of the state of health emergency in place until 10 July.

Social contact will be subject to restrictions until 10 July.

The confinement measures are still being lifted gradually in Paris (75) and the surrounding area (departments 77, 78, 91, 92, 93, 94 and 95), where the main mail processing sites, including international and airport mail centres, are located. The French overseas departments of Guiana (973) and Mayotte (976) are also still subject to strict measures.

La Poste is still required to ensure that its staff comply with social distancing measures, both among themselves and when dealing with customers. It must also take into account staff absences, owing to the fact that schools have reopened on a very limited basis. La Poste is making every effort to ensure the delivery of letter post and to resume the delivery of priority items, parcels, daily newspapers and registered letters, as well as collections from post boxes, six days out of seven, from Monday to Saturday. However, this resumption remains gradual and delivery times cannot yet be guaranteed.

The confinement measures in place for certain categories of staff throughout France, and in particular in the areas mentioned above, prevent compliance with delivery times and collection of the addressee’s signature, and may thus result in processing and delivery delays throughout the country.

Furthermore, for storage reasons and until the situation returns to normal, La Poste asks that the sending of heavy and bulky parcels continue to be limited as far as possible. This applies to parcels exceeding 20 kg in weight and whose longest dimension exceeds 1 m and/or whose three dimensions combined exceed 1.5 m (i.e. L+W+H must be less than 1.50 m).

03 Jun 2020
 
Burkina Faso – Delays in mail processing and delivery
 

La Poste BF has advised that owing to government measures to combat the spread of COVID-19 and the declaration of a case of force majeure, the processing and delivery of mail is subject to delays, which will affect quality of service.